Status: May 2026

Privacy Policy

Unless stated otherwise below, the provision of your personal data is neither legally nor contractually required, nor is it necessary for concluding a contract. You are not obliged to provide the data. Failure to provide it will have no consequences. This applies only as long as no other information is given in the following processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.


Server Log Files
You can visit our websites without providing any personal information.
Each time you access our website, usage data is transmitted to us or our web hoster / IT service provider by your internet browser and stored in log files (so-called server log files). This stored data includes, for example, the name of the accessed page, the date and time of access, the IP address, the amount of data transferred, and the requesting provider.
Processing is carried out on the basis of Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in ensuring the trouble-free operation of our website and improving our offerings.
Your data may be transferred to and processed in third countries outside the EU, particularly Canada and the USA. An adequacy decision from the EU Commission exists for Canada. An adequacy decision from the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF), exists for the USA. Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to the EU Commission's Standard Contractual Clauses.

Contact

Controller
Contact us if you wish. The controller for data processing is: Ismael Waleed Ibraheem Sakhel, Alvenslebenstraße 20, 10783 Berlin Germany, +491705427400, contact@clogsofsweden.com

Proactive customer contact via email
If you proactively contact us by email for business purposes, we collect your personal data (name, email address, message text) only to the extent provided by you. The data processing serves to process and respond to your contact request.
If the contact serves to carry out pre-contractual measures (e.g., advice on purchase interest, quote generation) or concerns a contract already concluded between you and us, this data processing is based on Art. 6 (1) lit. b GDPR.
If the contact is made for other reasons, this data processing is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in processing and responding to your request. In this case, you have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you based on Art. 6 (1) lit. f GDPR.
We only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing when using the contact form
When using the contact form, we collect your personal data (name, email address, message text) only to the extent provided by you. The data processing serves the purpose of contacting you.
If the contact serves to carry out pre-contractual measures (e.g., advice on purchase interest, quote generation) or concerns a contract already concluded between you and us, this data processing is based on Art. 6 (1) lit. b GDPR. If the contact is made for other reasons, this data processing is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in processing and responding to your request. In this case, you have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you based on Art. 6 (1) lit. f GDPR. We only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.


Collection and processing when using the cancellation button
If you cancel a subscription contract concluded via our online presence using the legally prescribed cancellation button ("Kündigungsbutton"), we process the data you entered in the confirmation mask. When using the cancellation button, we collect your personal data (name, email address, your phone number if applicable, details to identify the contract you wish to cancel, and the time (date and hour) of sending the cancellation declaration) only to the extent provided by you. The data processing serves the purpose of providing you with the legally required option to cancel your continuing obligation and for the proper processing of your cancellation.
If the contact concerns a contract already concluded between you and us, this data processing is based on Art. 6 (1) lit. b GDPR. Otherwise, data processing is based on Art. 6 (1) lit. c GDPR, as we are legally obliged to provide you with a cancellation button on our online presence.
We only use your email address to process your cancellation declaration. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.
Customer account Orders

Customer account
When opening a customer account, we collect your personal data to the extent specified there. The data processing serves the purpose of improving your shopping experience and simplifying order processing. Processing is carried out on the basis of Art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of processing carried out based on the consent until withdrawal. Your customer account will then be deleted.


Collection, processing, and transfer of personal data for orders
When placing an order, we collect and process your personal data only to the extent necessary for the fulfillment and processing of your order and to handle your inquiries. The provision of data is necessary for concluding the contract. Failure to provide it will result in the inability to conclude a contract. Processing is carried out on the basis of Art. 6 (1) lit. b GDPR and is necessary for the performance of a contract with you.
Your data may be passed on, for example, to shipping companies, dropshipping or fulfillment providers, payment service providers, service providers for order processing, and IT service providers. In all cases, we strictly adhere to legal requirements. The scope of data transmission is limited to a minimum.
Your data may be transferred to and processed in third countries outside the EU, particularly Canada and the USA. An adequacy decision from the EU Commission exists for Canada. An adequacy decision from the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF), exists for the USA. Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to the EU Commission's Standard Contractual Clauses.

Reviews Advertising

Data collection when writing a comment or review
When commenting on or reviewing an article or post, we collect your personal data (name, email address, comment text) only to the extent provided by you. The processing serves the purpose of enabling commenting/reviewing and displaying comments/reviews.

By submitting the comment/review, you consent to the processing of the transmitted data. The processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the lawfulness of processing carried out based on the consent until withdrawal. Your personal data will then be deleted.

When your comment/review is published, the name you provided and the email address you communicated will be published.

Furthermore, when submitting the comment/review, your IP address is stored for the purpose of preventing misuse of the comment or review function and ensuring the security of our information technology systems. By submitting the comment/review, you consent to the processing of the transmitted data. The processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the lawfulness of processing carried out based on the consent until withdrawal. Your IP address will then be deleted.

Use of Judge.me
We use the "Judge.me" review system from Judge.me Ltd (c/o Buckworths 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB; "Judge.me") on our website.
Judge.me allows us to collect customer reviews and display them on our website to give you an insight into the quality of our services.
After an order, you may receive an invitation from us or Judge.me to submit a review and then submit a review. The following data, among others, may be processed by us or Judge.me: email address, name, phone number, address, information about your device (IP address, information about your web browser and the operating system used), information about the purchased product or the service used (order number, product details), the content of your review and the star rating you have given, your product photos or videos (if you have attached them to your product review). This data may also be used for the purpose of verifying your review.
Judge.me uses technologies such as cookies.
Your data may be transferred outside the EU to the United Kingdom. An adequacy decision from the EU Commission exists for the United Kingdom.
Your data may be transferred to the USA. An adequacy decision from the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF), exists for the USA. Judge.me is not certified under the TADPF. This data transfer is based on special contracts approved for use in the United Kingdom, which offer the same protection as personal data in the United Kingdom.
The use of cookies or similar technologies takes place with your consent on the basis of § 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 (1) lit. a GDPR, provided you have explicitly consented to the transfer of your data and the receipt of the review request. You can withdraw your consent at any time without affecting the lawfulness of processing carried out based on the consent until withdrawal.
Further information on data protection when using Judge.me can be found at: https://judge.me/privacy (https://judge.me/privacy).

Use of email address for sending newsletters
We use your email address to send you information and offers via newsletter, provided you have explicitly consented. The data processing serves exclusively the purpose of promotional outreach. For this purpose, we process your email address and any other data you voluntarily provided when subscribing to our newsletter.
The processing is based on Art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time, without affecting the lawfulness of processing carried out based on the consent until withdrawal.
You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the distribution list. Despite removal from the distribution list, we may continue to store your email address in a so-called blacklist to prevent you from receiving newsletter emails from us in the future. This storage is based on Art. 6 (1) lit. f GDPR due to our and your legitimate interest in preventing the renewed use of your email address for sending our newsletter. You have the right to object at any time, on grounds relating to your particular situation, to this processing of personal data concerning you.

Shipping service providers

Transfer of email address to shipping companies for information about shipping status
We pass on your email address to the transport company as part of contract processing, provided you have expressly consented to this in the order process. The transfer serves the purpose of informing you by email about the shipping status. The processing is based on Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us or the transport company, without affecting the lawfulness of processing carried out based on the consent until withdrawal.

Payment service providers

Use of PayPal Express
On our website, we use the payment service PayPal Express provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The data processing serves the purpose of being able to offer you payment via the PayPal Express payment service. To integrate this payment service, it is necessary for PayPal to collect, store, and analyze data (e.g., IP address, device type, operating system, browser type, location of your device) when the website is accessed. Cookies may also be used for this purpose. The cookies enable the recognition of your browser.
The processing of your personal data is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in offering various customer-oriented payment methods. You have the right to object at any time, on grounds relating to your particular situation, to this processing of personal data concerning you.
By selecting and using PayPal Express, the data required for payment processing is transferred to PayPal in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) lit. b GDPR. Further information on data processing when using the PayPal Express payment service can be found in the associated privacy policy at www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS (http://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS).

Use of PayPal Checkout
On our website, we use the payment service PayPal Checkout provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The data processing serves the purpose of being able to offer you payment via the payment service. By selecting and using payment via PayPal, credit card via PayPal, direct debit via PayPal, or "Pay Later" via PayPal, the data required for payment processing is transferred to PayPal in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) lit. b GDPR.

Cookies may be stored here, which enable the recognition of your browser. The data processing that takes place as a result is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in offering various customer-oriented payment methods. You have the right to object at any time, on grounds relating to your particular situation, to this processing of personal data concerning you.

Credit card via PayPal, direct debit via PayPal & "Pay Later" via PayPal
For individual payment methods such as credit card via PayPal, direct debit via PayPal, or "Pay Later" via PayPal, PayPal reserves the right to obtain a credit report based on mathematically statistical procedures using credit agencies. For this purpose, PayPal transmits the personal data required for a credit check to a credit agency and uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, execution, or termination of the contractual relationship. The credit report may contain probability values (score values) that are calculated based on scientifically recognized mathematically statistical procedures and whose calculation includes, among other things, address data. Your legitimate interests are taken into account in accordance with legal provisions. The data processing serves the purpose of credit checking for the initiation of a contract. The processing is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in protecting against payment default if PayPal makes an advance payment.
You have the right to object at any time, on grounds relating to your particular situation, to this processing of personal data concerning you based on Art. 6 (1) lit. f GDPR by notifying PayPal. The provision of data is necessary for concluding the contract with your desired payment method. Failure to provide it will result in the inability to conclude the contract with your chosen payment method.

Third-party providers
When paying via the payment method of a third-party provider, the data required for payment processing is transferred to PayPal. This processing is based on Art. 6 (1) lit. b GDPR. For the implementation of this payment method, the data may then be passed on by PayPal to the respective provider. This processing is based on Art. 6 (1) lit. b GDPR. Local third-party providers can include:


- Apple Pay (Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Ireland)
- Google Pay (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland)
Purchase on account via PayPal
When paying by invoice, the data required for payment processing is first transmitted to PayPal. To carry out this payment method, the data is then transmitted by PayPal to Ratepay GmbH (Franklinstrasse 28-29, 10587 Berlin; "Ratepay") in order to fulfill the contract with you using the chosen payment method. This processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. Ratepay may carry out a credit assessment based on mathematical-statistical procedures (probability or score values) using credit agencies as described above. The data processing serves the purpose of credit assessment for the initiation of a contract. The processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR from our overriding legitimate interest in protection against payment default when Ratepay provides advance payment. Further information on data protection and which credit agencies Ratepay uses can be found at https://www.ratepay.com/legal-payment-dataprivacy/ (https://www.ratepay.com/legal-payment-dataprivacy/) and https://www.ratepay.com/legal-payment-creditagencies/ (https://www.ratepay.com/legal-payment-creditagencies/).

Further information on data processing when using PayPal can be found in the associated privacy policy at https://www.paypal.com/de/webapps/mpp/ua/privacy-full (https://www.paypal.com/de/webapps/mpp/ua/privacy-full).

Use of Shopify Payments We use the payment service "Shopify Payments" from Shopify International Limited (2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website. Payment processing in this case is carried out by the payment service provider Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland; "Stripe"). The data processing serves the purpose of being able to offer you payment via the Shopify Payments payment service. By selecting and using a corresponding "Shopify Payments" payment method, the data required for payment processing is transmitted to Stripe in order to fulfill the contract with you using the chosen payment method. This processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. Stripe reserves the right to obtain a credit assessment based on mathematical-statistical procedures using credit agencies. For this purpose, Stripe transmits the personal data required for a credit assessment to a credit agency and uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, execution or termination of the contractual relationship. The credit assessment may include probability values (score values) which are calculated on the basis of scientifically recognized mathematical-statistical procedures and whose calculation includes, among other things, address data. Your legitimate interests are taken into account in accordance with legal provisions. The data processing serves the purpose of credit assessment for the initiation of a contract. The processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR from our overriding legitimate interest in protection against payment default when Stripe provides advance payment. You have the right to object at any time to the processing of personal data concerning you based on Art. 6 para. 1 lit. f GDPR by notifying Stripe, for reasons arising from your particular situation. The provision of data is necessary for the conclusion of the contract with the payment method you desire. Failure to provide it means that the contract cannot be concluded with the payment method you have chosen. Further information on data processing when using the Shopify Payments payment service can be found in Shopify's privacy policy at: https://www.shopify.com/de/legal/datenschutz (https://www.shopify.com/de/legal/datenschutz). Further information on data processing during payment processing via the payment service provider Stripe can be found in Stripe's privacy policy at: https://stripe.com/de/privacy (https://stripe.com/de/privacy).



Cookies

Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. If a user accesses a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is accessed again.

Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting appropriate technical settings in your internet browser, you can be notified before cookies are set and decide individually whether to accept them, as well as prevent the storage of cookies and the transmission of the data they contain. Already stored cookies can be deleted at any time. However, we would like to point out that in this case you may not be able to fully use all functions of this website.

Under the following links, you can find out how to manage (including deactivating) cookies in the most important browsers:
Chrome: https://support.google.com/accounts/answer/61416?hl=de (https://support.google.com/accounts/answer/61416?hl=de)
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09 (https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09)
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen (https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen)
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac (https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac)

Technically necessary cookies
Unless otherwise stated below in the privacy policy, we only use these technically necessary cookies for the purpose of making our offer more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized again even after a page change.

The use of cookies or comparable technologies is based on Section 25 (2) TDDDG. The processing of your personal data is based on Art. 6 (1) lit. f GDPR from our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offer.
You have the right to object at any time to this processing of your personal data for reasons arising from your particular situation.
Use of the Shopify Consent Tool (Shopify Privacy & Compliance)
On our website, we use the consent tool "Shopify Privacy & Compliance" from Shopify International Ltd. (Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify"). Shopify is an affiliated company of Shopify Inc. (151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada).
The tool enables you to give consent for data processing via the website, especially for setting cookies, and to exercise your right to withdraw consent already given. Data processing serves the purpose of obtaining and documenting necessary consents for data processing and thus complying with legal obligations. Cookies may be used for this purpose. User information, including your IP address, is collected and transmitted to Shopify.
Your data may be transferred to and processed in third countries outside the EU, particularly Canada and the USA. An adequacy decision by the EU Commission exists for Canada. For the USA, an adequacy decision by the EU Commission is available, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to the Standard Contractual Clauses of the EU Commission.
Data processing takes place to fulfill a legal obligation based on Art. 6 (1) lit. c GDPR.
Further information on data protection at Shopify can be found at https://www.shopify.com/de/legal/datenschutz (https://www.shopify.com/de/legal/datenschutz).


Advertising Tracking



Use of the Meta Pixel
We use the Meta Pixel from Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; "Meta") on our website.
Meta and we are joint controllers for the collection of your data and its transmission to Meta when the service is integrated. This is based on an agreement between us and Meta regarding the joint processing of personal data, which defines the respective responsibilities. The agreement can be viewed at https://de-de.facebook.com/legal/terms/businesstools (https://de-de.facebook.com/legal/terms/businesstools). According to this, we are particularly responsible for fulfilling the information obligations according to Art. 13, 14 GDPR, for complying with the security requirements of Art. 32 GDPR with regard to the correct technical implementation and configuration of the service, and for complying with the obligations according to Art. 33, 34 GDPR, insofar as a personal data breach affects our obligations according to the joint processing agreement. Meta is responsible for enabling the data subject rights according to Art. 15 - 20 GDPR, for complying with the security requirements of Art. 32 GDPR with regard to the security of the service, and for complying with the obligations according to Art. 33, 34 GDPR, insofar as a personal data breach affects Meta's obligations according to the joint processing agreement.
The application serves the purpose of specifically addressing website visitors with interest-based advertising on the social networks Facebook and Instagram. For this purpose, Meta's remarketing tag has been implemented on the website. This tag establishes a direct connection to Meta's servers when visiting the website. This transmits to the Meta server which of our pages you have visited. Meta assigns this information to your personal Facebook and/or Instagram user account. When you visit the social networks Facebook or Instagram, you will then be shown personalized, interest-based ads.
The application also serves the purpose of generating conversion statistics. This tells us the total number of users who have clicked on one of our ads and been redirected to a page tagged with a conversion tracking tag, as well as what actions are taken after being redirected to this website. However, we do not receive any information that allows users to be personally identified.
Your data may be transferred to the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Meta has certified itself under the TADPF and thus committed to adhering to European data protection principles.
The processing of your personal data takes place with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until the withdrawal.
You can deactivate the remarketing function "Custom Audiences" here. Further information on the collection and use of data by Meta, on your rights in this regard and options for protecting your privacy can be found in Meta's privacy policy at https://www.facebook.com/about/privacy/ (https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0).
Data Subject Rights and Storage Period

Duration of Storage
After complete contract execution, the data will first be stored for the duration of the warranty period, then, taking into account statutory, in particular tax and commercial law, retention periods, and then deleted after the expiry of the period, unless you have consented to further processing and use.

Rights of the data subject
If the legal requirements are met, you have the following rights according to Art. 15 to 20 GDPR: Right to information, to rectification, to erasure, to restriction of processing, to data portability.
In addition, according to Art. 21 para. 1 GDPR, you have a right to object to processing based on Art. 6 para. 1 lit. f GDPR, as well as to processing for the purpose of direct marketing.

Right to lodge a complaint with the supervisory authority
According to Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not lawful.

You can lodge a complaint, among others, with the supervisory authority responsible for us, which you can reach at the following contact details:

Berliner Beauftragte für Datenschutz und Informationsfreiheit (Berlin Commissioner for Data Protection and Freedom of Information)
Friedrichstr. 219
Visitor entrance: Puttkamerstr. 16 - 18 (5th floor)
10969 Berlin
Tel.: +49 30 138890
Fax: +49 30 2155050
E-Mail: mailbox@datenschutz-berlin.de

Right to object
If the personal data processing listed here is based on our legitimate interest according to Art. 6 para. 1 lit. f GDPR, you have the right to object to these processing operations at any time with effect for the future for reasons arising from your particular situation.
After an objection has been made, the processing of the affected data will be terminated unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the assertion, exercise, or defense of legal claims.